Thank you for shopping with HOX I! We are committed to getting your order to you as quickly and securely as possible. Please take a moment to read through our shipping policy.

1. Shipping Locations

We currently offer shipping to the following regions:

  • All Over India.
  • If you are located outside of these regions, please contact us directly at hoxifashionindustries@gmail.com to inquire about international shipping options.

2. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1–2 business days (Monday–Saturday, excluding holidays).
  • Order Confirmation: After your order is processed, you will receive an email confirmation with your order details and tracking number (if applicable).

3. Shipping Charges

  • Shipping charges depend on the size and weight of your order, as well as your location. You can view the shipping charges at checkout before finalizing your order.

    Free Shipping: If you qualify for free shipping, the offer will be automatically applied during checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s tracking page.

5. Shipping Delays

  • While we strive to ensure timely delivery, please note that shipping times may vary due to:

    • Carrier delays (weather, high shipping volume, etc.)
    • Holidays or weekends
    • Any unforeseen circumstances that might impact delivery schedules 
    • We are not responsible for delays caused by the carrier, but we will do our best to assist you if any issues arise.

6. Incorrect Shipping Information

  • It is important that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or additional shipping charges caused by incorrect addresses provided by customers.

    If you notice an error in your shipping information, please contact us immediately at hoxifashionindustries@gmail.com or +91-9720536614. We will do our best to update the information before the order is shipped.

7. Damaged or Lost Shipments

  • If your order is lost or damaged during transit, please contact us within 7 days of delivery so that we can investigate the issue and work with the carrier to resolve it.

    • Damaged Items: If your order arrives damaged, please take a photo of the item(s) and the packaging, and contact us immediately at hoxifashionindustries@gmail.com. We will either offer a replacement or refund, depending on the situation.

    • Lost Items: If your package is marked as “delivered” but you have not received it, please contact us within 7 days so we can assist you in filing a claim with the carrier.

8. International Shipping

  • We do offer international shipping to select countries. Shipping costs, delivery times, and customs fees will vary depending on your location. Please note that:

    • Customs and Import Duties: International customers are responsible for any customs fees, taxes, or import duties that may apply to their order.
    • Delivery Time: International shipping times may vary depending on the destination and customs clearance times.

9. Returns and Exchanges

  • For information on our return and exchange policies, please visit our Return and Refund Policy Page

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